Troubleshooting Get help to solve problems with Spark. No Course Key for SparkYou're trying to create an account or join an Spark course, but you don't have a course key. Joined Wrong CourseYou joined a course and can access the eBook and activities, but your work is not recorded in your instructor's gradebook. Can't Join Spark Course After Entering Incorrect Course KeyWhen joining a new Spark course, if you enter an incorrect course key, you cannot join the course after entering the correct course key. Can't Open Resource LinksWhen you click a resource on the companion site, the resource does not open. Contact SupportFind out how to get personal support for Spark.