Troubleshooting Get help to solve problems with Spark. Problems Uploading RosterAfter uploading a roster file, some users were not added to your course. Student Joined Wrong CourseYour student joined a course and can access their eBook and activities, but they don't see your assignments or appear in your gradebook. I am using one of your programs and don’t have access to the Classroom Presentation ToolIf you have adopted one of our programs and don’t have access to the Classroom Presentation Tool (CPT), please contact your local sales representative, or contact support and let us know what you need. We will get back to you as soon as we can. Can't Open Resource LinksWhen you click a resource on the companion site, the resource does not open. Contact SupportFind out how to get personal support for Spark.