Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.
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Go to the Support Portal and select the option that applies to
you.
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Sign in with your existing Cengage account or create a new account.
You may already have a Cengage account if you used another Cengage product (MindTap, WebAssign, CNOWv2). If you already have a Cengage account, sign in to that account.
Sign in with existing account:
- Click Sign In and enter your username and password.
Create new Cengage account:
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Click Create Account.
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Enter your information and follow the instructions to create an
account.
Cengage will send you an email to verify your account.
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Go to your email and click the link to verify your account.
If you don’t receive an email, click Resend Email. Make sure to check your spam folder.
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Create a password and sign in.
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To provide a more customized support experience, select your region,
persona, and affiliation using the dropdown menus. You can update this
at any time in the My Profile menu.
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Click Open a new support ticket.
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Select the Type of Problem that best describes why
you’re contacting support. Click Next.
Click
for details about each type of problem.
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Fill out as much information as possible, including a subject and
description of the issue. Click Next.
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To add an attachment, such as a screenshot of your issue, go to the
Related tab and click Upload
Files.
The support team will email you when there’s an update to your case. Sign in to Support Portal to view the update and send additional messages to the support team.