Troubleshooting Get help to solve problems with MyELT. I receive an error when I try to play back a recorded answer I can’t see a student’s score I’m having trouble logging in to MyELT – My account is not activeYou are trying to log in to MyELT and after introducing your credentials and clicking on Sign in, the following message appears: “Your account is not active”. Classroom Presentation Tool (CPT) Troubleshooting Can't Open Resource LinksWhen you click a resource on the companion site, the resource does not open. How do I delete my MyELT Instructor account? Finding Additional Resources Can I use copyrighted materials from MyELT (or another ELTNGL site)?Request to use copyrighted materials from MyELT or any ELTNGL site. Contact SupportFind out how to get personal support for MyELT.